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Life Sciences



Life Sciences


Biopharmaceutical company solicited external expertise to restructure its operation to better manage a tremendous growth in demand for its services and products.


Reduce operating costs by 5% within a one-year time frame.


  • Reduced operating costs by 8%.
  • Improved customer retention by 40%.
  • Reduced financial closing time by 80%.
  • Reduced IT project delivery time by 50%.
case study image, CS-126

Case Study

Restructure Organization & Align Management


A biopharmaceutical company solicited external expertise to restructure its operation to better manage a tremendous growth in demand for its services and products.

Highland Approach

The Highland Group’s approach focused on defining an operational structure that optimized organizational performance and then changing the behaviors of client personnel to support the new structure. This involved an analysis to understand the current and desired future state operating performance followed by a redefinition and communication of roles and accountabilities. A well-defined System For Managing served to reinforce behaviors and remove barriers to success.

Actions Taken

  • Restructured the entire organization, including headquarters and 81 service centers.
  • Defined and documented roles and responsibilities for all positions in the restructured organization.
  • Designed and implemented a customer-centric management operating system as well as a training program for management, supervisory staff and other employees on the effective use of the system.
  • Redesigned and implemented new procedures for the Finance Department.
  • Designed and implemented a project management system for the Information Technology Department.
  • Initiated a barrier identification and resolution process.

reduced operating costs by


and reduced internal organizational layers from 10 to 6

Related Information

Client Partner

Financial Services, Marketing & Consumer Products

Petrina is a creative, hands-on executive with over 25 years of international business experience with a proven track record of working collaboratively across traditional boundaries and solving complex operational issues. She previously served at the senior executive level of one of North America’s leading financial institutions and several global consulting organizations. There, she led engagements serving industry-leading clients in United States, Canada, England, Germany, Austria, Switzerland, Norway and the Netherlands.

Project Leader

Sales, Marketing & Consumer Products

North America

Bill is a senior project leader with more than 20 years of hands-on experience in assisting multinational companies by deploying his expertise in Lean Six Sigma and Business Process Management tools, tactics and strategies. He has deep expertise in sales and marketing improvement, supply chain optimization, fixed-cost reduction, channel management, total production management, balanced scorecards and post-merger integration.