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Oil & Gas



Oil & Gas


Major Canadian crude oil producer needed to improve operator shift transitions, which lacked structure and coordination.


  • Design and implement an optimized shift transition process to safely achieve maximum performance during the shift transition hour.


  • Increased truck productivity 26,000 hours.
  • Increased productivity resulted in 21.3 million additional tons, 90% of lost tonnage.
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Case Study

Optimize Operator Shift Transition


A major producer of crude oil from Canadian oil sands enlisted The Highland Group to analyze and improve its operator shift transitions, which lacked structure and coordination. Previous attempts to implement “hot-change” had failed to attain the desired results, negatively impacting equipment productivity by 29,000 hours annually.

Highland Approach

The Highland Group process began with a review and documentation of current practices and results. Then, the team designed the and implemented an optimized shift transition process, including removal of all non-value-added steps. Training was instrumental to ensuring understanding and sustainability of the new process.

Actions Taken

  • Identified key roles and assisted client in staffing decisions.
  • Provided training to key roles and coached on process management.
  • Provided implementation support to each operations team until process was running smoothly.
  • Coached operators, process owners and management on maintaining the successes and conducting periodic audits.

Recovered 90% of lost tons resulting in additional tons per year of


Related Information


Project Leader

Manufacturing & Industrial

Joseph is a senior executive with more than 40 years of international industry management and consulting experience, primarily in the areas of process improvement, working capital optimization and operational metrics. Having served in more than 21 countries around Latin America, the Caribbean, the Pacific Rim, and North America, Joseph is skilled at implementing successful and sustainable change programs in culturally diverse environments.

Project Leader

Oil & Gas

North America

Tom is a senior project leader with over 25 years of international management consulting experience in the oil and gas, utilities, manufacturing, financial services, telecommunications, media and aerospace industries. He has served Fortune 500 and Global 2000 companies in 15 countries across North America, EMEA and Asia.

Project Director



Sean is an executive with more than 17 years of experience in operational management, process improvement, cost reduction, revenue enhancement and consulting in multiple industries, including mining. He has participated in several operational engagements in the mining sector worldwide.