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Support Optimization

NEEDS-BASED RESULTS

 

Support Optimization

SITUATION

Gold and copper concentrate producer needed help to review all Accounting processes in terms of efficiency, redesign the organizational chart, and install KPIs to measure performance.

DRIVER GOAL

  • Reduce the Accounting closing cycle, with less errors in the final numbers

RESULT

  • Implemented more efficient control points.
  • Increased visibility to organizational performance.
  • Standardized accounting and fiscal operations.
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Case Study

Centralize & Optimize Accounting

Issue

A young (~7 years old) gold and copper concentrate producer in Brazil lacked cultural definition and process standardization. The Highland Group was enlisted to help the Accounting organization review all processes in terms of efficiency, redesign the organizational chart, and install internal KPIs to measure performance. At the time of engagement, the client’s main concern was in reducing the reporting closing cycle and centralizing functions as much as possible at the corporate office in São Paulo.

Highland Approach

During the analysis, the team uncovered significant issues beyond initial concerns, including:

  • Extensive usage of spreadsheets and parallel systems, raising operational risk considerably.
  • Time consuming and labor intensive processes, placing significant burden on operational routines and taking time from analytical tasks.
  • Non-standard processes across the three mines leading to an inefficient consolidation process.
  • Lack of a well defined roles and responsibilities.
  • A high level of tax penalties.

The Highland Group partnered with client teams to implement a new organizational structure and standard, reengineered processes across the three mines, placing a strong emphasis on better control levels on critical inputs for the Accounting function.

Actions Taken

Rapid and measurable financial results were realized through the implementation of 4 primary work streams:

  • Rationalized and standardized processes.
  • Managed data collection, validation and measurement.
  • Realigned the organization around continuous improvement.
  • Implemented a System For Managing for accounting and fiscal operations.

Standardized accounting and fiscal operations throughout the Brazilian organization

With the help of The Highland Group, we were able to see some important and real bottlenecks, fixed them immediately to get our goals.

José Zerba

Accounting Director Brazil

Related Information

Head of Organizational Development

Don is an internationally recognized organizational change and development expert with 33 years of global experience in partnering with results-oriented clients to achieve sustainable behavioral change and targeted bottom-line results in productivity, quality and profitability. He is recognized for fostering high levels of enterprise-wide sustainable performance improvement ownership. Don’s key strengths include his ability to engage stakeholders at all levels, create collaborative environments and work within the culture to achieve leadership, management and employee breakthrough results.

Presenting Analyst

John is a Senior Executive and Presenting Analyst at The Highland Group with more than 30 years of leadership experience in management consulting. He has led hundreds of global consulting engagements that delivered an array of operational improvement solutions with total client benefits exceeding $1 billion dollars.

insights

  • The Tell

    November 11, 2011

    Myra Saefong

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