CS-149

The Situation:

Major fertilizer manufacturer needed to address the rising costs of production associated with a unionized, traditional workforce and aging facilities.

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CS- 122

The Situation:

OEM Manufacturer for the automobile industry was experiencing quality and customer service issues and wanted to maximize the utilization of the nine manufacturing facilities to improve the profitability of the business.  The Highland Group was asked to support the client in addressing their quality and customer services issues and in improving their overall profitability.

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CS-157

The Situation:

The client’s industry-leading position in auto insurance uniquely positioned them for success in the vehicle loan business.  While all products were important to the client, auto loans were well-aligned with their core business of auto insurance.  The 17,000 independent Agents were reticent to sell auto loans because the Bank approval process took an average of six hours.  The Highland Group was asked to re-engineer the bank processes and convince the Agents, through positive experiences, focused sales support, and sales force training; and measured by growth, that the Bank was a valuable asset.

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