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CS-139
The Situation:
A health care administration company aspired to improve its profitability to industry norms and become a leader in the market place. The company relied upon a proprietary software platform for rapid deployment of new business wins. Robust wins, software platform deficiencies and enhancements, along with ever increasing pressure by clients to reduce their costs generated tremendous confusions as to priority of initiatives within the organization and added excess costs to deliver and manage the various clients’ volumes.
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