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Retail-110
The Situation:
Major manufacturer of health foods, vitamins, supplements, nutritional products, and over the counter pharmaceuticals purchased a new enterprise operating system and was anxious to reduce the standard two year installation process, associated disruptions and increased costs related to the installation.
The Driver Goal:
- To install the QAD System in less than the 2 years budgeted by the IT Department
Actions Taken:
- Worked with the IT Department to create user ownership of the system by involving key people with the selection and business workflow development process and the extensive system training
- Organized and coached client teams to address the barriers identified to system implementation and conversion
- Developed and standardized training for all employees of the company on the use of the new system
The Results:
- Completed the entire new system implementation process in less than one year
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