CS-146

The Situation:

A health care administration, claims processing, customer support and systems support entity (back office) of a major corporation wanted to improve operational efficiencies of one of their best operated, managed and highest productivity contracts while maintaining and/or improving customer service levels.

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CS-135

The Situation:

A mail order catalog company in the business of servicing the educational markets began to lose customers due to late deliveries and order accuracy and completeness while the cost of operations continued to climb.  The Highland Group was asked to improve the effectiveness of their supply chain.

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CS-139

The Situation:

A health care administration company aspired to improve its profitability to industry norms and become a leader in the market place. The company relied upon a proprietary software platform for rapid deployment of new business wins.  Robust wins, software platform deficiencies and enhancements, along with ever increasing pressure by clients to reduce their costs generated tremendous confusions as to priority of initiatives within the organization and added excess costs to deliver and manage the various clients’ volumes.

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