SUSTAINABLE CHANGE

• The Highland Group’s System for Managing is tailored as an integral part of every project.
   
• The System for Managing includes the process for ensuring the management visibility and action
• This includes the metrics and definition regarding who is accountable for ensuring those metrics are met
  
• Ownership and client disciplines are put into place to ensure sustainability of results

Steps in the Sustainable Change Implementation

·         Develop and Design the System for Managing for each area of the business

·         Establish and roll-down goals throughout the organization

·         Define accountabilities for performance

·         Implement changes in the organization to support Driver Goal achievement, hand-in-hand with implementation of the System for Managing tools and behaviors

·         Conduct coaching and follow-up to ensure sustainability of results