COO and Executive Vice President, Consumer Health Care
Our situation was one of vast growth with the associated disarray. We were looking for someone who could help across the organization. Although we talked to a number of consulting groups, we found The Highland Group was a very experienced group of people who had a wealth of business experience and who didn’t bring in inexperienced recent college graduates. Whether it was a problem in manufacturing or in information technology, they could bring people to bear who had relevant industry experience.
President, Financial Services
When I first came on board and did a tour of the facility, I asked a question: why do we have these two different organizations that both seem to be doing pretty much the same job? I was told "we absolutely need to have two different organizations..." Working with The Highland Group, we were able to combine these two organizations and save close to 1.8 million dollars and improve our customer quality.
It's not only the bottom line that The Highland Group helped us with; they totally involved and focused our people in the process. Now that they've left, what's excited me is that our people know the process and we are continuing with that process as part of our continuous improvement program.
Regional Manager, Distribution
We were playing the game without a score clock. Now we measure. We reduced our costs 20% with the help of The Highland Group.
We've gained more than efficiency. We've gained a new way of doing business. We've all learned from The Highland Group process.
Vice President, Utilities
We looked at a lot of consulting groups. We chose The Highland Group because they are down to earth. They are people who are easy to work with.
Group President, Health Care Devices
What intrigued me most with The Highland Group is the straight-forward approach. They have expertise in operations and manufacturing, but most importantly, they understand leadership. That's what we needed. They moved into the plant and became part of the operation. They fit in and got the job done.
Manager, Order Acquisition
While sales and revenue were increasing, our market share remained flat. We had exhausted everything available to us to grow market share, so we looked to a consultant. The Highland Group brought us years of industry experience. We weren't flooded with a bunch of young consultants who were just learning. They talked to both our customers and our people and determined what we needed to do as well as what we needed to change or stop in order to grow share.
President, Health Foods
We needed corrective action quickly. The Highland Group was able to get quick results and while helping us to implement longer term solutions that stayed in place once they departed.
Project Manager (Technology Introduction), Gas Line Service
The Highland Group developed a General Manager scorecard that gives information to managers on a timely basis to monitor the technicians. They enabled us to go from three day service to same day service.
President and CEO, Pharmaceuticals
The Highland Group helped us to find and develop methods to improve efficiency and throughput across our production operation. At the same time, they helped us to redesign jobs – simplifying work and making individuals more efficient.
Senior Vice President, Finance and Administration, Consumer and Industrial Products
The Highland Group was brought in to assist us in dramatically improving our service levels. They have been in the trenches; they knew what we were dealing with and offered solutions as well as personal touch. I have great respect for their personal skills and insights.
DC Manager, Consumer and Industrial Products
Six months ago we had eighty to one hundred fifty containers in the yard or at the railroad. Now we have zero. Thanks to The Highland Group, a container can now be unloaded and put away in six hours. It used to take twenty four hours or more.
Executive VP, Professional Testing Service
The Highland Group will bring in the people to get the job done. These are no-nonsense people. So if you don't mean business, don't call on them.
Chairman and CEO, Health Care
The Highland Group is an excellent resource as they provided us real skills, techniques and learning. This is a group of very experienced people.
Group President, Health Care Devices
We raised the performance of our people.
We are now in control with process improvements and team dynamics. The right people are working on the right things as a result of what we put in place with The Highland Group.
With the help of The Highland Group, we beat our aggressive targets for the year – with five additional points on top of that. Most came from productivity, better throughput and better efficiencies.
I got my money's worth. Of all the consulting experiences I've had, they best understood the people factor. They have a practical approach. They gained the confidence of the people they worked with. They knew what they were doing. Our people gained ownership. That is the key difference between The Highland Group and other consulting groups.
Senior VP Manufacturing, Consumer Products
Consultants come and consultants go - and most of the time we are glad to see them go – that certainly wasn't the case with The Highland Group.
Chair Person, Local UAW
We found that working with The Highland Group was much more pleasurable than past efforts with other consulting groups. They listened to us, they worked with us, and they didn't keep us in the dark.
CEO, Professional Testing Service
The Highland group not only brought us the change process, they also brought competencies that were respected by the Operations group so they would be willing to change.
They got into the hearts and minds of the people so they believed the changes would be worthwhile and the outcomes would be positive.
CEO, Health Foods
The Highland Group’s ability to quickly grasp our situation was they key. They came in and immediately recognized our organization’s strengths, weaknesses, opportunities and threats.
Sales Team Leader, Consumer and Industrial Products
The Highland Group brought us a lot of discipline. They were good at keeping us on track, keeping our priorities in order and focusing on what we needed to accomplish.
