CS-108

The Situation:

Major manufacturer of railroad equipment committed to improving delivery and financial performance to position themselves as the top provider of products and services in the industry.

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CS-142

The Situation: 

The largest domestic producer of Freight Cars identified reliability and customer satisfaction issues that were driving a large reserve for warranty costs into their financials.  They asked The Highland Group to re-engineer the product life cycle process to address the design reliability and customer satisfaction issues.

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CS-156

The Situation:

A Class I railroad providing Intermodal services to domestic and international shippers was experiencing very low customer service ratings due to poor service levels.  The situation had escalated to the point of picketing and protesting.  The Highland Group was asked to quickly develop and implement changes that would reduce the turn time through the yards. 

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