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Automotive Supplier



Automotive Supplier


Market leading manufacturer of custom wheels and accessories for enthusiasts asked The Highland Group to optimize its operation and help position the organization for growth.


  • Grow annual revenue by $40 million.
  • Develop an effective order entry process that reflects true customer demand.
  • Increase throughput by 8%.


  • Grew revenues by $42 million after the first year.
  • Delivered project ROI of 5:1, exceeding promised savings.
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Case Study

Optimize Operation & Position for Growth


The world’s largest and market leading manufacturer of custom wheels and accessories for enthusiasts and the racing industry asked The Highland Group to optimize its operation and put in place processes that would position the organization for growth.

Highland Approach

After working with leadership to define high-level Driver Goals, The Highland Group analyzed the operation and key vendors to identify constraints, inefficiencies and other opportunities for improvement. The team reengineered several processes and implemented tools to track demand, sales, orders, inventory and vendor performance.

Actions Taken

  • Identified and prioritized molds for repair, determined individual vendor capacity, and developed and implemented a purchase order management process to track molds out for repair.
  • Conducted an order review collection process to identify orders that had not been fulfilled, orders that had not been invoiced, and invoices that had not been paid.
  • Reengineered the order management process.
  • Developed and implemented a vendor management process, determined individual vendor capacity, worked with the vendors to improve their processes, increasing repair capacity by 33%.
  • Partnered with vendors to develop and implement a source inspection program.
  • Developed and implemented a warranty management process that included the establishment and population of a warranty database.
  • Developed a database of product sales history, defined excess and slow moving inventory, conducted a special sales promotion to move the inventory.
  • Developed and implemented a rolling demand forecast model.

Grew revenues after the first year by


and delivered project ROI of 5:1

Related Information

subject matter-based

Project Leader

Oil & Gas

North America

Tom is a senior project leader with over 25 years of international management consulting experience in the oil and gas, utilities, manufacturing, financial services, telecommunications, media and aerospace industries. He has served Fortune 500 and Global 2000 companies in 15 countries across North America, EMEA and Asia.

Senior Consultant

Supply Chain

Laurence has more than twenty years of industry and consulting experience in all areas of supply chain management – including inventory management and procurement – and in Total Working Capital management.