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Contract Vendor Management



Contract Vendor Management


Mining operation was experiencing high vendor cost, due to a lack of rigor and focus surrounding the vendor management process.


  • Improve contract vendor management.


  • Designed and deployed a robust Contract Vendor Management System.
  • Implemented service level agreement philosophy throughout the organization.
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Case Study

Improve Contract Vendor Management


A mining operation based in Madagascar was experiencing high vendor cost, due to the rigidity and lack of completion of current contracts, lack of rigor and focus surrounding the vendor management process, and lack of system usage. The Highland Group was enlisted to improve overall contract vendor management.

Highland Approach

The Highland Group performed an analysis of existing processes and systems to identify opportunities for improvement and data inaccuracies. Then the team conducted vendor segmentation and analysis and defined a strategy for reviewing vendors currently under contract.

Actions Taken

  • Identified contract cost drivers and implemented reduction targets in consumption.
  • Developed robust tracking and control functionality.
  • Designed and trained resources on optimized contract management work flow.
  • Performed contract owner training.

Identified savings of


through key contract analysis

Related Information

subject matter-based

Presenting Analyst

John is a Senior Executive and Presenting Analyst at The Highland Group with more than 30 years of leadership experience in management consulting. He has led hundreds of global consulting engagements that delivered an array of operational improvement solutions with total client benefits exceeding $1 billion dollars.

Project Director

Working Capital

Hamid has over 20 years of experience as a management consultant. He has a wealth of experience in process and operational improvements, corporate strategic planning, development and deployment, global sourcing, supply chain management as well as working capital improvement experience (A/R, A/P, Contract & Vendor Management, Inventory, MRO/Materials & Supplies).

Senior Consultant

Supply Chain

Laurence has more than twenty years of industry and consulting experience in all areas of supply chain management – including inventory management and procurement – and in Total Working Capital management.

Senior Consultant

Working Capital

North America

Joe is an innovative and versatile professional with over 25 years of solid experience building, growing and operating diverse, multi-faceted and geographically dispersed global high-growth organizations. He has an exceptional track record of managing projects that deliver credible and sustainable improvements in cash management, operations, service quality and cost.