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Oil & Gas Maintenance



Oil & Gas Maintenance


Maintenance worker delays at shift start-up were costing one of Canada’s largest producers of crude oil millions of dollars a year.


  • Implement a “site permit process” to maintain safety and enable Maintenance workers to start repairs no later than 30 minutes following shift start


  • Reduced permit issue time of 40 minutes, and authorization time by 48 minutes.
  • Achieved an annualized productivity increase of $24 million from more time-on-tools.
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Case Study

Implement a Permit Process for Maintenance


Maintenance worker delays at shift start-up were costing one of Canada’s largest producers of crude oil millions of dollars a year. The Highland Group was engaged to investigate and repair the work permit process, which was not processing permits needed for the workers to start.

Highland Approach

he project began with an analysis of the current situation and the development of new processes required to affect measurable and sustainable changes within the company. Several barriers to success were uncovered and resolved, including poor coordination between business units preventing standardization across site, morning line up and safety talks delaying workers from meeting shift start-up time, and permits being routinely issued for work to be performed right after shift start.

Actions Taken

  • Installed a Permit Application Tool for reports and charts.
  • Developed a real-time reporting structure in Maintenance and implemented standardized reporting across business units.
  • Implemented system for submitting permits a day prior to the work being performed.
  • Installed a process for conducting a safety review at the job site.
  • Developed management accountability and job focus.
  • Installed a permit authorization process in Production.
  • Developed a streamlined Operator Care Program.

Achieved annualized productivity increase of


by increasing time-on-tools for maintenance

Related Information


subject matter-based

Project Leader

Manufacturing & Industrial

Joseph is a senior executive with more than 40 years of international industry management and consulting experience, primarily in the areas of process improvement, working capital optimization and operational metrics. Having served in more than 21 countries around Latin America, the Caribbean, the Pacific Rim, and North America, Joseph is skilled at implementing successful and sustainable change programs in culturally diverse environments.