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Vitamin Manufacturer

NEEDS-BASED RESULTS

 

Vitamin Manufacturer

SITUATION

Major manufacturer of vitamins, nutritional products and over-the-counter pharmaceuticals sought assistance with demand planning and supply chain optimization.

DRIVER GOAL

  • Increase customer satisfaction levels for one customer (Wal-Mart) to 100%.
  • Increase satisfaction level to 96% for all other retail customers in 10 weeks.

RESULT

  • Achieved 100% delivery to and customer satisfaction of Wal-Mart.
  • Reached a 96% delivery and customer satisfaction level to all other retail customers.
  • Saved client $300,000 annually.
case study image, CS-111

Case Study

Optimize Supply Chain to Ensure On-Time Delivery

Issue

A major manufacturer of vitamins, supplements, nutritional products and over-the-counter pharmaceuticals sought assistance with demand planning and supply chain optimization.

Highland Approach

The Highland Group’s analytical professionals conducted a Discovery and Design process that identified and detailed key issues. The co-team then devised a plan to improve collaboration, recalibrate resource planning systems to enable demand-driven forecasting, and implement modified processes to achieve the desired results and the projected benefits.

Actions Taken

  • Partnered with the Planning Department to implement a process to realign QAD system parameters to determine customer requirements and to ensure product is available to meet the requirements.
  • Installed custom processes to prioritize and coordinate planning, manufacturing and shipping of product to meet customer demand and requirements.

increased on-time delivery rate to

100%

while delivering significant cost savings

Related Information

subject matter-based

Senior Consultant

Supply Chain

Laurence has more than twenty years of industry and consulting experience in all areas of supply chain management – including inventory management and procurement – and in Total Working Capital management.

Project Leader

Sales, Marketing & Consumer Products

North America

Bill is a senior project leader with more than 20 years of hands-on experience in assisting multinational companies by deploying his expertise in Lean Six Sigma and Business Process Management tools, tactics and strategies. He has deep expertise in sales and marketing improvement, supply chain optimization, fixed-cost reduction, channel management, total production management, balanced scorecards and post-merger integration.