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Consumer Products



Consumer Products


Consumer products manufacturer facing increasing costs sought to improve customer service, reduce inventory, and better manage its suppliers.


  • Improve “line item fill rates” to 96%.
  • Reduce obsolete inventory to near zero and turn time to 14 days.
  • Reduce order lead time to 8 weeks.


  • Reduced obsolete inventory to 2% and turn to 15 days.
  • Reduced order lead time to 4 weeks on standard products (8 weeks on non-standard).
case study image, CS-130, large

Case Study

Optimize Supply Chain & Reduce Costs


A manufacturer of consumer products facing increasing costs, particularly in promotional sales, sought to improve customer service, reduce inventory, increase inventory turns and develop and implement a process to manage its suppliers.

Highland Approach

The Highland Group worked with client leadership to define Driver Goals and implemented a system for aligning the organization’s activities with the high-level goals. Co-teams mapped the Promotional Sales, Customer Service and other supply chain workflows to identify opportunities to improve key indicators and to shift toward a “make to order” fulfillment process. Targeted improvement projects enabled the teams to achieve cost, lead time and inventory reductions. A structured operating system served to keep the client and its suppliers on track to maintain and grow the gains.

Actions Taken

  • Instituted a goal roll-down and translation process.
  • Developed and implemented a new “make to order” process for Promotional Sales.
  • Designed and implemented a management operating system for Promotional Sales.
  • Implemented a reward and recognition process.
  • Developed a barrier identification and removal process.
  • Coordinated changes in the Promotional Sales process between the client and its suppliers.

Achieved a line item fill rate of


while reducing inventory turn time

Related Information

subject matter-based

Client Partner

Financial Services, Marketing & Consumer Products

Petrina is a creative, hands-on executive with over 25 years of international business experience with a proven track record of working collaboratively across traditional boundaries and solving complex operational issues. She previously served at the senior executive level of one of North America’s leading financial institutions and several global consulting organizations. There, she led engagements serving industry-leading clients in United States, Canada, England, Germany, Austria, Switzerland, Norway and the Netherlands.

Senior Consultant

Supply Chain

Laurence has more than twenty years of industry and consulting experience in all areas of supply chain management – including inventory management and procurement – and in Total Working Capital management.

Project Leader

Sales, Marketing & Consumer Products

North America

Bill is a senior project leader with more than 20 years of hands-on experience in assisting multinational companies by deploying his expertise in Lean Six Sigma and Business Process Management tools, tactics and strategies. He has deep expertise in sales and marketing improvement, supply chain optimization, fixed-cost reduction, channel management, total production management, balanced scorecards and post-merger integration.