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Diamond Mine



Diamond Mine


Diamond mine was experiencing high levels of variability in key operational areas making them less predictable and reliable.


  • Develop and implement an Operating System that standardizes the way work is managed in order to reduce variability and increase discipline.


  • Developed and implemented a System for Managing that standardized work practices and provided supervisors with management tools and key performance indicators.
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Case Study

Implemented a System for Managing to Reduce Variation


A diamond mining operation was experiencing high levels of variability in key operational areas making them less predictable and reliable than the marketplace was demanding.

Highland Approach

Working with teams of client personnel in affected areas, The Highland Group analyzed how performance was currently being managed and measured. The joint team determined that the organization needed standardized practices that would focus the operation on key business drivers. Furthermore, a specific set of management behaviors was necessary to support achievement of the objectives.

Actions Taken

  • Developed a set of core operating principles, which served as the foundation of the Operating System. Then applied the principles to work areas to develop and implement a set of standardized tools, processes and behaviors. This enabled a standardized way for work to be managed across the organization that reduced variability and increased operating discipline.
  • One–on–one coaching was used to accelerate the learning curve and facilitate rapid results.

The Operating System is not about working harder, it’s about working smarter.

President & COO

Related Information


Project Leader

Manufacturing & Industrial

Joseph is a senior executive with more than 40 years of international industry management and consulting experience, primarily in the areas of process improvement, working capital optimization and operational metrics. Having served in more than 21 countries around Latin America, the Caribbean, the Pacific Rim, and North America, Joseph is skilled at implementing successful and sustainable change programs in culturally diverse environments.

Director of Operations

Mining & Metals

Collin is a senior operations executive with 24 years of experience, including Mining & Metals performance improvement projects that convert strategic intent into deliverable actions. An enthusiastic team leader and player who believes in consensus building and participative decision-making, Collin’s recent work has spanned the United States, Canada, Mexico, Brazil, Colombia, Chile, Jamaica, Indonesia, Madagascar, North Africa, West Africa and South Africa.

Project Director


Sean is an executive with more than 17 years of experience in operational management, process improvement, cost reduction, revenue enhancement and consulting in multiple industries, including mining. He has participated in several operational engagements in the mining sector worldwide.