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Pharma Manufacturer



Pharma Manufacturer


Pharmaceutical manufacturer facing increased customer demand for products is forced to open a newly built manufacturing facility four months earlier than planned.


  • Establish production in new facility to obtain $10 million in increased earnings.
  • Design and implement an effective management system and train leadership on its use.


  • Realized $10.5 million in increased earnings due to availability of additional capacity.
  • Trained managers in their new roles and in the use of the new management system.
case study image, CS-117

Case Study

Bring Production On Line at New Facility


A pharmaceutical manufacturer facing increased customer demand for products is forced to open a newly built manufacturing facility four months earlier than planned to meet customer orders. Long-term customer relationships and $10 million in earnings at stake, The Highland Group was tasked with preparing the workforce and the facility to begin production as needed without any issues.

Highland Approach

The most significant element of the project was the implementation of a highly structured System For Managing that would serve to focus and align every function and level within the organization to the high-level Driver Goals established by corporate leadership. The system and the associated training also increased employee engagement and ownership of the ongoing performance improvement goals.

Actions Taken

  • Designed and implemented a System For Managing that included forecasting, planning, reporting and measuring performance.
  • Created and initiated a training program for 127 managers and supervisors on the new System For Managing.
  • Designed and implemented a training program for more than 700 line workers.

realized increased earnings of over


due to early availability of additional capacity

Related Information

Client Partner

Financial Services, Marketing & Consumer Products

Petrina is a creative, hands-on executive with over 25 years of international business experience with a proven track record of working collaboratively across traditional boundaries and solving complex operational issues. She previously served at the senior executive level of one of North America’s leading financial institutions and several global consulting organizations. There, she led engagements serving industry-leading clients in United States, Canada, England, Germany, Austria, Switzerland, Norway and the Netherlands.

Project Leader

Sales, Marketing & Consumer Products

North America

Bill is a senior project leader with more than 20 years of hands-on experience in assisting multinational companies by deploying his expertise in Lean Six Sigma and Business Process Management tools, tactics and strategies. He has deep expertise in sales and marketing improvement, supply chain optimization, fixed-cost reduction, channel management, total production management, balanced scorecards and post-merger integration.