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Pharma Manufacturer



Pharma Manufacturer


A pharmaceutical manufacturer was having difficulty aligning its logistics operations on a global basis.


  • Reduce distribution costs by 10%, reduce management complexity, and optimize customer delivery performance.


  • Redesigned the warehouse network in Europe.
  • Redesigned transportation flows in NAFTA.
  • Accelerated the integration of a major acquisition.
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Case Study

Align European & US Distribution Networks


A pharmaceutical manufacturer was having difficulty aligning its logistics operations on a global basis. Having already assisted the organization to achieve logistics and distribution savings in one division, Highland was asked to support the development and implementation of a single distribution network for Europe and NAFTA operations across all six business divisions.

Highland Approach

The Highland Group conducted a Discovery and Design process, using visual mapping techniques to identify and detail key opportunities for improvement, the specific approach required to achieve the desired results and the projected benefits.

Actions Taken

  • Mapped all distribution flows and quantified distribution operations through 14 factories, 91 warehouses in 25 countries.
  • Standardized data from multiple ERP systems for analysis.
  • Aligned country-level customer service needs by service channel.
  • Modeled the “ideal flow” to identify the most appropriate locations for product storage and distribution.
  • Aligned objectives between business divisions, country affiliates and the global supply organization.
  • Developed a new collaborative organization entity, “The Supply Chain Council,” to provide ongoing cross-business governance.


Reduced annualized costs by


through footprint reduction and redesigned flows

Related Information


subject matter-based

Client Partner

Financial Services, Marketing & Consumer Products

Petrina is a creative, hands-on executive with over 25 years of international business experience with a proven track record of working collaboratively across traditional boundaries and solving complex operational issues. She previously served at the senior executive level of one of North America’s leading financial institutions and several global consulting organizations. There, she led engagements serving industry-leading clients in United States, Canada, England, Germany, Austria, Switzerland, Norway and the Netherlands.

Head of Organizational Development

Don is an internationally recognized organizational change and development expert with 33 years of global experience in partnering with results-oriented clients to achieve sustainable behavioral change and targeted bottom-line results in productivity, quality and profitability. He is recognized for fostering high levels of enterprise-wide sustainable performance improvement ownership. Don’s key strengths include his ability to engage stakeholders at all levels, create collaborative environments and work within the culture to achieve leadership, management and employee breakthrough results.

Project Leader

Sales, Marketing & Consumer Products

North America

Bill is a senior project leader with more than 20 years of hands-on experience in assisting multinational companies by deploying his expertise in Lean Six Sigma and Business Process Management tools, tactics and strategies. He has deep expertise in sales and marketing improvement, supply chain optimization, fixed-cost reduction, channel management, total production management, balanced scorecards and post-merger integration.